Return and Refund Policy

This Return and Refund Policy applies to styling service packages purchased from seriesaoartistic. Please read this policy carefully before making a purchase.

Refund Policy: Styling service packages are generally non-refundable once services have been rendered. However, we understand that circumstances may change, and we will work with you to find a suitable solution.

Partial Services: If you have received partial services (e.g., consultation but not shopping session), we may offer a partial refund or credit toward future services, subject to our discretion and the specific circumstances.

Unsatisfactory Service: If you are not satisfied with our services, please contact us within 7 days of service completion. We will review your concerns and may offer a refund, credit, or additional services to address the issue.

24+ Hours Notice: If you cancel a scheduled appointment with at least 24 hours notice, you will receive a full refund or can reschedule at no additional charge.

Less Than 24 Hours Notice: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of 50% of the service fee. The remaining 50% will be refunded or credited toward a future appointment.

No-Show Policy: If you do not show up for a scheduled appointment without prior notice, the full service fee will be charged and is non-refundable.

Our Cancellations: If we need to cancel or reschedule your appointment due to unforeseen circumstances on our part, you will receive a full refund or can reschedule at no additional charge.

Refund Method: Refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your payment provider, typically 5-10 business days.

Refund Requests: To request a refund, please contact us at hello@seriesaoartistic.world or call +1 (202) 232-4047. Include your booking confirmation number and reason for the refund request.

Refund Timeline: We will review refund requests within 5 business days and notify you of our decision. Approved refunds will be processed within 10 business days.

Important: Items purchased during shopping sessions at retail stores are subject to the return and exchange policies of the individual retailers where purchases were made. We are not responsible for returns, exchanges, or refunds of items purchased at retail stores.

Our Role: We provide styling guidance and assistance, but all purchasing decisions are made by you. You are solely responsible for all clothing purchases and must handle returns or exchanges directly with the retailers.

No Commissions: We do not receive commissions or kickbacks from retailers. Our service fees are separate from any clothing purchases you make.

We understand that special circumstances may arise. In cases of medical emergencies, family emergencies, or other extenuating circumstances, we will work with you to find a fair solution, which may include:

• Full or partial refunds
• Service credits for future use
• Rescheduling at no additional charge
• Transferring services to another person

Please contact us as soon as possible if you encounter special circumstances that prevent you from using our services.

If you have a dispute regarding a refund or return, please contact us first to resolve the issue. We are committed to finding fair solutions for our clients. If we cannot resolve the dispute, you may contact your payment provider to initiate a chargeback, subject to their policies and timelines.

For questions about returns, refunds, or cancellations, please contact us:

Email: hello@seriesaoartistic.world
Phone: +1 (202) 232-4047
Address: 3100 14th St NW, Washington, DC 20010, United States

We typically respond to inquiries within 24-48 hours during business hours (Monday-Friday, 9 AM - 6 PM EST).